Implementation 101

Whether it’s trying to get 5, 50 or 500+ to execute on technology systems, the structure starts with some basic principles. It’s often a challenge getting end users to implement what’s new.

Being on the receiving end of new technology with the expectation of assisting others to implement it, I have found that addressing key points can get end users and vendors over the hurdle of starting something new.

1. Acceptance

> Who is your target persona?

> Onboarding specifics - IT, pilot plan and users.

> Cadence and touchpoint frequency.

> Training -  in person or virtual?

> Get user feedback.

> When are impact and ROI revealed?

2. Onboarding

> Who should be at the initial onboarding?

> What will be the focus of initial onboarding?

> When will initial onboarding take place?

> Where will initial onboarding take place?

> How long should initial onboarding take?

3. Relationships (hint: it’s a marathon not a sprint)

>  Systems: Ex: Goal alignment, Risk management, Tailored Support

> Know stakeholders, but don’t lose track of the end user.

> Cadences for stakeholders AND end users.

> Don’t lose track of current customers.

> Understand KPIs.

> Utilize the right data.

Technology is playing a crucial role in the advancement of Dentistry. Implementation must be handled correctly, intentionally and sincerely for the end users to benefit, contracts to get renewed and for long-lasting changes to care.

Dentelligence can help you fill in the gaps or provide answers the above criteria when implementing technology for clinicians.